Terms & Conditions

Effective Date: April 13, 2026

Welcome to Troll Hair. These Terms and Conditions ("Terms") are a legal agreement between you and Industrial CNT LLC, a Wyoming limited liability company doing business as Troll Hair ("we," "us," or "our"). By accessing or using our website at trollhair.com (the "Site"), creating an account, or purchasing products, you agree to be bound by these Terms. If you do not agree, do not use the Site.

1. Eligibility

You must be at least 18 years old to use this Site, create an account, or purchase products. By using the Site you represent that you meet this requirement.

2. Accounts

• You may create an account using a valid email address. We use passwordless authentication; a sign-in link is sent to your email each time you log in.
• You are responsible for maintaining the security of your email account and for all activity that occurs under your account.
• We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

3. Products and Services

• We manufacture and sell carbon nanotube materials and related products, including carbon nanotube additives and carbon nanotube infused 3D printing filament.
• All product descriptions, specifications, images, and prices are subject to change without notice. We reserve the right to discontinue any product at any time.
• Product availability and stock quantities displayed on the Site are approximate and not guaranteed until an order is confirmed.

4. Orders and Payment

• Payments are processed securely by Stripe. We do not store your credit card information on our servers. Your card details are transmitted directly to Stripe in accordance with PCI-DSS standards.
• By placing an order, you authorize us to charge the payment method you provide for the total order amount, including applicable taxes and shipping.
• We reserve the right to cancel or refuse any order for any reason, including suspected fraud, pricing errors, or product unavailability. If we cancel a paid order, you will receive a full refund.
• All prices are displayed in US dollars unless otherwise noted.
• Sales tax is calculated based on the shipping destination and applicable tax laws.

5. Business Accounts

• Business customers may create company accounts, invite team members, and assign roles (admin, buyer, viewer).
• Company administrators are responsible for the actions of all members associated with their company account.
• Purchase order billing: Qualified business accounts may apply for purchase order billing with net-30, net-60, or net-90 payment terms. Approval is at our sole discretion and may include assignment of a credit limit. Invoices are due by the terms agreed upon. Late payments may result in suspension of purchase order privileges.
• Volume pricing: We may offer custom pricing to business customers. Volume pricing is set on a per-customer basis and is not transferable.
• Quotes: Business customers may request quotes for custom orders. Quotes are valid for the period stated in the quote and are subject to product availability at the time of acceptance.
• Tax exemption: Business customers may submit a tax exemption certificate for review. Tax exemption is applied only after we have verified and approved the certificate. It is your responsibility to ensure your exemption certificate is current and valid.

6. Shipping

• We ship within the United States and internationally.
• Shipping costs are calculated at checkout based on order weight and destination.
• Estimated delivery timelines are provided at checkout but are not guaranteed. We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.
• Risk of loss and title for purchased products passes to you upon delivery to the carrier.
• International buyers are responsible for all customs duties, import taxes, and fees assessed by their country of import.

7. Returns and Refunds

• We accept returns of defective products within 30 days of delivery.
• To initiate a return, contact us at info@trollhair.com with your order number and a description of the defect.
• If a product is confirmed defective, we will provide a prepaid return shipping label at our expense. Refunds are issued to the original payment method after we receive and inspect the returned product.
• Products that are not defective, or that have been altered, mishandled, or damaged through misuse, are not eligible for return.
• All products are sold "as-is" without warranty. See Section 13 (Disclaimer of Warranties) below.

8. Preorders

• Some products may be available for preorder. Preorders reserve your place but do not deduct inventory until the product is in stock and your order moves to fulfillment.
• Estimated availability dates for preorder items are approximate and not guaranteed.
• You may cancel a preorder at any time before it enters fulfillment for a full refund.

9. Samples

• We may provide material samples at our sole discretion. Sample availability, quantity, and pricing (if any) are determined on a case-by-case basis.
• Samples are provided for evaluation and testing purposes only.
• By requesting or accepting samples, you agree that you have read and will follow all safety instructions in our Material Safety Data Sheet (MSDS).
• You assume all responsibility for the safe handling, storage, use, and disposal of samples in accordance with the MSDS and all applicable laws and regulations. Industrial CNT LLC is not liable for any injuries, damages, or losses resulting from sample use.

10. Product Safety and Handling

• Carbon nanotube materials are classified as irritants under OSHA. They may cause serious eye irritation (GHS H319) and respiratory irritation (GHS H335). Full hazard, handling, storage, and first-aid information is available in our MSDS.
• By purchasing or receiving any product from us, you acknowledge that you have reviewed the MSDS and agree to handle, store, use, and dispose of the product in accordance with the safety instructions and precautions described therein.
• You are responsible for ensuring that all personnel who handle our products are properly trained and equipped with appropriate personal protective equipment (PPE), including but not limited to protective gloves, safety glasses, and respiratory protection as specified in the MSDS.
• Our products are intended for industrial use, use as a reinforcing agent, research and development, and use as a conductive additive. You are responsible for determining the suitability of any product for your intended application.
• You agree to comply with all applicable local, state, federal, and international laws and regulations regarding the handling, use, storage, transport, and disposal of carbon nanotube materials.

11. Export Compliance

Our products may be subject to export control laws and regulations. You agree not to export or re-export any product purchased from us in violation of applicable export control laws, including without limitation the U.S. Export Administration Regulations (EAR). You represent that you are not located in, or a national or resident of, any country subject to U.S. trade sanctions, and that you are not on any U.S. government denied-party list.

12. Intellectual Property

• All content on this Site, including text, images, videos, podcasts, articles, logos, and design, is the property of Industrial CNT LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.
• You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written permission.
• "Troll Hair" and the Troll Hair logo are trademarks of Industrial CNT LLC.

13. Disclaimer of Warranties

ALL PRODUCTS AND SERVICES ARE PROVIDED "AS-IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ANY PRODUCT WILL MEET YOUR SPECIFIC REQUIREMENTS OR ACHIEVE ANY PARTICULAR RESULTS. THE CHEMICAL, PHYSICAL, AND TOXICOLOGICAL PROPERTIES OF CARBON NANOTUBES HAVE NOT BEEN THOROUGHLY INVESTIGATED, AND YOU ACKNOWLEDGE THIS UNCERTAINTY IN DECIDING TO PURCHASE OR USE OUR PRODUCTS.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INDUSTRIAL CNT LLC, ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, YOUR PURCHASE OR USE OF ANY PRODUCT, OR YOUR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE, REGARDLESS OF THE THEORY OF LIABILITY. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

15. Indemnification

You agree to indemnify, defend, and hold harmless Industrial CNT LLC and its officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Site or any product; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your failure to follow the safety instructions in our MSDS.

16. User Conduct

• You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site.
• You agree not to attempt to gain unauthorized access to any part of the Site, other accounts, or any systems or networks connected to the Site.
• You agree not to use any automated means (bots, scrapers, etc.) to access the Site without our prior written permission.

17. Third-Party Links and Services

The Site may contain links to third-party websites and services, including social media platforms, payment processors, and content hosts. We are not responsible for the content, privacy practices, or terms of any third-party sites. Your use of third-party services is governed by their respective terms and policies.

18. Dispute Resolution

• Any dispute arising out of or relating to these Terms shall first be addressed through good-faith negotiation between the parties for a period of at least 30 days.
• If the dispute cannot be resolved through negotiation, either party may bring a claim in the state or federal courts located in the State of New York, and both parties consent to the exclusive jurisdiction of those courts.

19. Governing Law

These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

20. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Industrial CNT LLC regarding your use of the Site, superseding any prior agreements.

22. Changes to Terms

We may update these Terms at any time by posting the revised version on this page with a new effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms. We encourage you to review this page periodically.

23. Contact

If you have questions about these Terms, contact us at info@trollhair.com or call (212) 602-1401.